Ordering, Shipping & Returns

Can I Cancel Or Edit My Order?

If you noticed a mistake with your order (wrong measurements, paint color, etc.) and need to make a change, please reach out to [[email protected]](mailto:[email protected]) with your order # as soon as...

Damaged or Missing Order Claim Form

Exterior Shutter Shipping & Returns

LIMITED TIME FREE SHIPPING ONLY APPLICABLE ON ORDERS OVER $750. Shipping & Rush Orders On average, standard orders ship within 15 business days if being placed during regular volume times. Please note that during higher volume periods, or...

How Do I Check On The Status Of My Order?

Please note our current lead times found on our [Shipping & Returns page](https://www.monumentshutters.com/pages/shipping-returns) and outlined below: On average, standard orders ship within approximately 15 business days if being placed during...

What Is The Current Lead Time?

On average, standard composite orders ship within 15 business days (3 weeks) if being placed during regular volume times. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather, vendor...

I Paid Via Shop Pay Installments - How Do I Make My Payments?

Shop Pay Installments is a great tool to utilize! Wondering how to make your payments?. Click Here to follow these helpful instructions!

Warranty

View our warranty on our site at the link below: [https://www.monumentshutters.com/pages/warranty](https://www.monumentshutters.com/pages/warranty)

How Long Does Shipping Take For Custom Shutter Orders?

On average, standard orders ship within 15 business days or less of being placed during **regular volume times**. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience...

What Do I Do If My Shutters Arrived Damaged?

While we try our best to protect our shutters during transit, sometimes damages can still occur. [If your order arrives damaged, please complete the claims form found here.](https://trust-monument.reamaze.com/articles/damaged-or-missing-order-...

What Forms Of Payment Do You Accept?

We accept all major credit cards, Apple Pay, Paypal and Shop Pay Installments through our secure checkout system powered by Stripe. Now accepting Shop Pay Installments - learn more about the Shop Pay offering...

What Happens If An Order Is Damaged?

Damage or defects as a result of shipment by common carrier becomes the responsibility of that carrier. Any damage must be noted on the freight bill and claims promptly filed with the freight company. The claim process must be between the carrier...

What Is Shop Pay?

Did you notice the option to select Shop Pay when checking out? Shop Pay is a great tool that allows customers to pay in installments, instead of all at once! Customers can choose between the following installment payment options at checkout: \-...

What Is Your Return Policy?

As all products are custom produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping , the replacement will be moved to the front of the line and reshipped as soon as possible. [If your order arrives...

How Do I Leave A Review For My Order?

**Step 1: Navigate to the product that you ordered.**...

What Methods Are Used For Shipping?

At Monument Shutters, we prioritize ensuring your shutters arrive safely and promptly. Here's a comprehensive overview of our shipping policies to help you understand our process:. Ground Shipping. Large Orders. We are committed to providing the best