How Do I Check On The Status Of My Order?Updated a year ago

Please note our current lead times found on our Shipping & Returns page and outlined below:

On average, standard orders ship within approximately 15 business days if being placed during regular volume times. Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience delays. We ship both common carrier and FedEx Home Delivery. When shipping common carrier, we try to select the best carrier that we have the least damage history with. We completely enclose common carrier shipments in wooden crates that are both stapled and screwed together. If you require lift gate service to unload crates, the lift gate charge we incur will be added to your invoice.

Current Lead Times:
Composite Orders: 15-20 Business Days (3-4 weeks)
Wood (Pine, Cedar, Mahogany) Orders: 30 Business Days (6 weeks)
Vinyl Orders: 2-4 weeks

If you have further questions on the status of your order, please reach out to [email protected] with your name and Order Number and someone can further assist you.